Here are some of the most frequently asked questions about our platform. If you have any other questions, feel free to reach out to our support team.
Each product has information about its availability in the store: - **Out of stock** – temporarily 0 items in stock; if you are very interested in this product, please let us know via email: zamowienia@egrzalki.pl or by phone: 732 415 435. - **Large quantity** – we have enough stock of the product to fulfill multiple orders.
We will send information about the progress of your order to your email address. Additionally, after logging into your account, you can access all information about current and completed orders: status, contents, provided addresses, etc.
Immediately after placing your order, you will receive an email with a link to click to confirm the order - at that point, we begin processing it. You will receive ongoing updates about the status of your order via email. **Delivery time = shipping time + delivery time** The shipping time depends on product availability and the chosen payment method, while the delivery time depends on the delivery method you choose.
Delivery options vary based on the length of the shipment. You can choose one of the following delivery methods: - **Courier service** (standard and non-standard shipments up to 2.7m) - **Long goods courier** (shipments over 2.7m) - **Pickup by a courier company** with which you have a contract - **Personal pickup**
The total shipping cost will be provided after adding products to the cart and selecting the delivery method and payment method - the exact amount due will be in the summary.
Depending on the order value, selected delivery method, and your preferences, you can choose one of the following payment methods: - **Bank transfer/prepayment/proforma invoice** - **Electronic payment (online transfer)** - **Cash on delivery**
Personal pickup is possible after prior payment for the product and scheduling a pickup time. Purchased goods can be picked up in Radom, at Topiel 42, Monday to Friday from 8:00 AM to 4:00 PM.
A wish list is a place where you can add products that you are considering. Only logged-in users have access to this functionality. After logging in, the products in the wish list are saved. The next time you log into the store, you will find all saved products in your wish list. You can return to them at any time, move them to the cart, or remove them from the wish list.
Yes, you will receive a VAT invoice for products purchased in our store.
To cancel an order, please contact us as soon as possible by phone: 732 415 435.